a third (36%) are concerned with operations costs. Meanwhile productivity is the most important factor for European banks (46%), yet the US and APAC are placing even more emphasis on productivity themselves in comparison.

Key performance indicators (KPIs) that financial institutions are using or planning to use to evaluate the success of Generative AI initiatives:









Europe





US





APAC





LATAM





Japan





Improved productivity/efficiency





46%





52%





58%





43%





35%





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