发布时间：2026-03-24 10:19 Leaders achieve up to 2X revenue growth, but only 7% of retailers are true unified commerce leaders



ATLANTA--(BUSINESS WIRE)--Manhattan Associates Inc.(NASDAQ: MANH), today announced the findings of its2026 Global Unified Commerce Benchmark for Specialty Retail, the industry’s most comprehensive assessment of how well retailers connect digital and physical experiences to drive growth, profitability and loyalty. Conducted by Incisiv, a leading retail research firm, the Benchmark is based on real-world purchases and returns. It analyzes more than400 specialty retailersacross EMEA, LATAM and North America on 330 capabilities spanning four key experience areas: Shopping, Checkout, Fulfillment, and Service.

The 2026 Benchmark reveals that while the industry has made steady progress in unified commerce maturity since 2023 when it was first launched, only7% of retailers have achieved true unified commerce leadership while 33% are
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