ces it,” said Craig Mackereth, EVP, global support delivery at Rimini Street. “By combining our patented, proprietary AI capabilities with senior-level engineers and a relentless client-first culture, we remain at the forefront of delivering extraordinary service outcomes that help our clients move faster, reduce risk and fund innovation – without disrupting mission-critical systems.”

Gold Stevie Winner for Best Use of AI in Customer Service: AI-Enhanced Human Service, Engineered for Mission-Critical Environments

Rimini Street earned the Gold Stevie for its in-house AI-powered client support platform designed to strengthen direct, expert-to-client engagement from the first touchpoint and deliver consistent, scalable service across complex enterprise environments. Purpose-built for enterprise support, Rimini Street’s three proprietary AI applications: Case Assignment Advisor, C-Signal and Case Assistant, deliver measurable improvements i
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