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Rimini Street’s Global Service Delivery organization – comprising more than 1,100 professionals, including dedicated senior-level Rimini Support™ engineers with over 20 years of experience – earned the Silver Stevie for its ability to deliver highly personalized, responsive and dependable enterprise software support to clients worldwide.

One Stevie Awards judge noted,“Excellent job by Rimini Street in delivering personalized, rapid and AI-empowered enterprise software support, enabling clients to extend software value while achieving ￥10B in cumulative savings.”

Rimini Street backs its service excellence with a guaranteed 10minute SLA for priority cases, delivered on average in under 90 seconds, and a guaranteed fourhour resolution time for priority tickets. The service delivery team consistently maintains a 4.9 out of 5.0 client satisfaction score across tens of thousands of cases closed each year—demonstrating
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