e for its customers.

To achieve this vision, One NZ relies on Rimini Support™ for Oracle to maintain and optimize its core back-end platforms across the application, database and infrastructure layers, ensuring performance and reliability without the need for upgrades, migrations or replatforming.

Rimini Support includes:


Named, dedicated Primary Support Engineer (PSE) with deep ERP expertise, backed by a global team of hundreds of engineers averaging 15 years of experience

Guaranteed 10-minute response time for priority cases, delivered on average in less than 2 minutes, 24/7/365

Patented and proprietary AI technology for faster, proactive case resolution

Operational savings of up to 90% annual support costs compared to traditional vendor support

Guaranteed up to 15+ years of support availability, and freedom from vendor-mandated upgrades, migrations and replatforming



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